CLIENTX
LEADING EXPLORERS OF BUSINESS FRONTIERS
- discovering beyond
- charting the uncharted
- advise
- accompany
- Consulta was founded in 1999 and is currently one of the leading lights in market research - specialises in cutting edge business research solutions for a broad spectrum of clients.
- ClientX was founded on a mutual realisation by Consulta and Human Performance Technologies that both companies could provide a more comprehensive service to their clients with a combined effort: Matching customer satisfaction measurement with improvement strategies for client loyalty and business growth.
- With the introduction of ClientX, Consulta has separated themselves even further from its rivals by offering revolutionary initiatives and solutions to its client, enabling them to become the benchmark of service excellence in their respective industries.
- Consulta has the backing of one of the most reputable academic institutions in the world with the University of Pretoria as one of the major shareholders.
- Consulta ClientX are internationally accredited Customer Experience Management specialists (GCEM)
Value Proposition
- All businesses and organisations exist because they offer something that satisfies a need.
- The moment that someone experiences a need for something he becomes a potential client of the one (business or organisation) who can satisfy the need through a product or service.
- A product is usually accompanied by a service that results in an experience the moment that the one with the need comes into contact with the one who can satisfy the need.
- A positive experience creates loyalty (recurring business) and it attracts new clients.
Two Pillars of Customer Experience Development
- Customer Experience Management Strategy (CEMS)
What happens between the business and the customer is the impersonation of almost all aspects of the business’ overall strategy. Exceptional Customer Experience can only be achieved if the client is at the core of the business strategy. ClientX facilitates the development of a Customer Experience Management Strategy.
- Customer Experience Implementation (CEI)
No strategy is ever effective if it is not implemented. ClientX mastered the art of action with its very practical approach to CEMS implementation. The implementation of the customer experience management strategy:
- is built on sound psychological principles in order to create a custom made and
personalised implementation plan
- achieves buy-in from all the relevant stake holders,
- includes an effective viral campaigns to establish awareness,
- enhances the skillset of all change agents
- has a built-in evaluation to guarantee the effectiveness of the process.
The entire process is build on a philosophy of Continuous Facilitation, Implementation Coaching and Companionship.
Service Philosophy and Values
- Listening with undivided attention, balancing a critical mind with a compassionate heart.
- A willingness to explore possibilities despite initial impossibilities.
- Honest feedback harnessed with inspiring advice.
- Doing the best we can first time, always revisit and improve.